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Special Conditions

Currency fluctuations

For non-US hotels, rates confirmed in USD may be converted to local currency at check-in, based on the exchange rate used by the hotel. They are subject to exchange rate fluctuations.  Credit card charges are subject to additional currency conversions by banks or credit card companies. These are not controlled by the hotel and may impact the amount charged to your credit card.  Please contact the hotel if you have any questions.

Hotel Policies

Disability Access
The hotel is equipped with rooms accessible to guests with a mobility handicap, upon request. Assistance may be necessary in order to access certain areas of the hotel.  

Check cashing
Personal checks are not accepted. Travellers’ checks are accepted as payment or to be exchanged, with a valid passport. 

Early departure
Confirmation of the departure date will be verified upon check-in. An additional fee will be deducted in case of early departure (before the confirmed date). The amount will depend on the contracted rate.

Cribs are provided upon request. The hotel also provides blankets, bumpers and pillows. A document must be signed by the guest, accepting all responsibility for these items.

Family Plan
Guests over the age of 12 will be charged as adults. Accommodation is free of charge for children up to 6 years old. Children aged 7 to 12, have a 50% discount off the adult rate for accommodation and meals.

Dogs weighting up to 5 kilos are allowed  (one per room). All dogs must stay in the rooms and are not permitted to enter the gardens, pool areas, children’s areas, lobby, bars and restaurants. A fee of 15 € per day, with a maximum of 50€ per stay, VAT not included, will be charged. Cats and other pets are not allowed.

Third party credit card: if a non-guest wishes to pay for a hotel guest, they must fax a credit card number prior to arrival, specifying the charges to be debited to that credit card. The hotel may not allow this kind of payment.

For all reservations booked with Credit Card: Upon check-in, a valid form of identification must be shown along with the same credit card used to book and prepay the reservation.

Direct billing
Direct Billing is available to companies with a direct credit agreement. The hotel must fax an invoice specifying the expenses they will take charge of.

Smoking is permitted in the rooms located on the fifth floor. Also, smoking is allowed in the common areas (without ceiling) labelled as such.

Transfer service to the Maspalomas Beach House
The hotel offers a shuttle service free of charge to guests. The timetable and availability must be confirmed with the front office department. The maximum capacity is of 17 people per ride.